Privacy Policy
Last updated: September 2, 2026

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

 

Interpretation and Definitions

Interpretation

Words with the initial letter capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our") refers to Shereen Walker.
  • Country refers to: United Kingdom
  • Website refers to shereenwalker, accessible from http://www.shereenwalker.com
  • Service refers to the Website and all related booking and payment services.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company, including third-party companies or individuals employed by the Company to facilitate the Service.

 

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number (if applicable)
  • Payment information (processed securely by Stripe; we do not store credit/debit card numbers)
  • Usage Data
  • Session recordings, including image, voice, performance and coaching contributions, where a recorded service is selected.

How We Collect Data:
Personal information is collected when you fill out forms on our website, book services via Calendly, sign up to our waitlist via Mailerlite, or process a payment via Stripe. Personal data may also be collected when you upload preparation materials or participate in a recorded coaching session.

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as your device’s IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

Cookies can be "Persistent" or "Session" Cookies. You can learn more about cookies on TermsFeed website.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies: These Cookies are essential to provide you with services available through the Website and enable you to use some of its features.
  • Cookies Policy / Notice Acceptance Cookies: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies: These Cookies allow us to remember choices you make when you use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

 

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage bookings, payments, and your registration as a user of the Service.
  • For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or any other contract with us through the Service.
  • To contact you: By email or other provided means regarding your bookings, subscriptions, service updates, or relevant information.
  • To provide you with news, special offers and general information about services which are similar to those you have already purchased or enquired about unless you have opted not to receive such information.
  • To manage your requests to us.
  • For business transfers or reorganizations.
  • For data analysis, identifying usage trends, and improving our Service and your experience.

 

Session recordings

Where a client selects a recorded-session option, the session recording may contain the client’s image, voice, performance, statements and any materials presented during the session. It may also contain Shereen Walker’s image, voice, questions, observations and coaching contributions.

The recording is created and processed for the purpose of delivering the purchased service and providing the client with a private copy for personal review, rehearsal and reflection. It will not be used for advertising, promotional content, testimonials, social media or any other marketing purpose without separate, specific written consent and any necessary permission from the relevant rights holders.

The client’s private recording will normally be made available within 24 hours of the completed session. Shereen Walker’s hosted copy will be retained for up to 14 days after delivery and will then be deleted from the active delivery system. The client is responsible for downloading and securely retaining any copy they wish to keep.

Where separate marketing permission is granted, an agreed extract may be retained for the period and purposes stated in the signed consent and licence. Marketing consent may be withdrawn by contacting Shereen Walker, although withdrawal will not affect uses that took place lawfully before it was withdrawn.

 

Legal Basis for Processing Data (GDPR/UK)

We process your personal data only where we have a legal basis, including:

  • Your consent
  • The performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate business interests

 

Sharing of Your Personal Data

We share your personal data only with trusted third parties that help us operate our business, including:

  • Zoom — video-conferencing and session recording
  • Dropbox — secure material submission and recording delivery
  • Calendly (scheduling services)
  • Stripe (payment processing; your card details are handled securely by Stripe and not stored on our servers)
  • Mailerlite (email communications and waitlist management)
  • Other Service Providers we use to deliver, analyze, and improve the Service

We do not sell or rent your personal data to anyone.
We may share your data in the event of business transfers, to comply with the law, or with your explicit consent.

 

Retention of Your Personal Data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy and as required by law (including HMRC requirements for record keeping).

 

Transfer of Your Personal Data

Your information, including Personal Data, may be processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This may include transfer to countries outside your country of residence (including the US and EU).
We take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

 

Your Rights (GDPR/UK/CCPA)

If you are a resident of the UK, EEA, or California, you have the right to:

  • Access, correct, or delete your personal data held by us
  • Object to or restrict processing of your personal data
  • Withdraw your consent at any time
  • Request data portability (a copy of your data in a usable format)
  • Lodge a complaint with your local data protection authority

To exercise these rights, please contact us using the details below.

 

Delete Your Personal Data

You have the right to delete or request that we assist in deleting the personal data that we have collected about you.
Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

 

Data Controller

Data Controller: Shereen Walker, connect@shereenwalker.com

 

Security of Your Personal Data

We strive to use commercially acceptable means to protect your personal data, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

 

Children’s personal data

Some coaching services are available to children and young people when booked by a parent or legal guardian. For these services, we may collect limited information about the child, including their name, age, audition materials and audio or video footage required to provide the booked service.

The parent or legal guardian making the booking must have authority to provide this information and must remain present where required by the relevant service.

Children’s information is used only to administer and deliver the booked service, maintain appropriate safeguarding records where necessary and comply with legal obligations. It is not used for marketing or published without separate, specific written permission.

Session recordings and self-tape footage are retained and deleted in accordance with the retention period stated in the Booking Policy.

 

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We advise you to review the Privacy Policy of every site you visit.

 

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

 

Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact us:

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