Booking Policy
Last updated: September 2, 2026
Thank you for booking a session. Please read this policy carefully as it outlines the terms and conditions of your booking.
1. Booking Confirmation
Your appointment is confirmed once payment has been successfully processed via Calendly and Stripe. You will receive an email confirmation with the date and time of your session.
2. Family and Duo Commercial Self-Tape Bookings
The booking fee is based on the number of chargeable participants aged four or over. Children aged three and under are included at no additional charge but must be declared when booking. A maximum of four people may appear in the self-tape.
The applicable discount code must be entered before payment. Codes cannot be applied retrospectively. Additional chargeable participants require payment of the outstanding balance before taking part. If fewer participants attend, the original fee remains unchanged and no partial refund or credit will be issued.
Every participant under 18 must have a parent or legal guardian present throughout the session. The parent or guardian remains responsible for the child’s supervision, personal care and participation.
Sessions finish at the scheduled time. Child-related breaks or interruptions cannot be added to the booking, and a particular number of completed takes cannot be guaranteed if a child is unable or unwilling to participate.
The booking covers one commercial audition and the takes reasonably achievable within the booked session. Additional scripts, substantially different setups or additional time may require a separate booking.
3. Preparation-dependent sessions
The minimum booking-notice period and materials-submission deadline vary according to the service and will be stated on the relevant booking page and in the booking confirmation.
For appointments booked earlier than the minimum notice period, complete materials must be submitted by the preparation deadline specified for that service. Where an appointment is booked at the minimum notice period, complete materials must be submitted within 24 hours of booking.
If complete materials are not received by the applicable deadline, the session may need to be rescheduled. Rescheduling must be completed more than 24 hours before the scheduled start time, and the replacement appointment must honour the booking-notice and materials-submission requirements of the service.
Calendly may display appointments that do not provide the required preparation time. The appearance of an available appointment does not override these requirements.
If the preparation deadline is missed and the booking enters the final 24-hour period without an agreed reschedule, the session will be forfeited and the booking fee will remain non-refundable.
4. Recorded sessions
Completed self-tape footage produced as the intended deliverable may be submitted privately to the relevant agent, casting professional or production team for the stated audition. The client may also share the completed self-tape on their personal social media accounts. However, the footage must not be used for boosted posts, paid advertising, sponsored content, commercial promotion or any other paid or targeted advertising without prior written consent.
Where a recording is included in or purchased as part of a service, the recording will cover only the portion of the session identified in the relevant service description. Any private debrief or excluded portion will not be intentionally recorded.
The recording will normally be delivered to the client within 24 hours of the completed session through a private download link. The hosted copy will remain available for 14 days after delivery and will then be deleted. The client is responsible for downloading and securely retaining any recording they wish to keep.
The recording is supplied solely for the client’s private review, rehearsal and reflection. Neither the client nor Shereen Walker may publish, distribute, sell, broadcast, upload, share publicly or use any part containing the other party’s identifiable image, voice, performance or contribution for advertising, publicity, social media, promotional or other commercial purposes without that party’s prior written consent.
Permission to record and privately deliver the session does not constitute permission for marketing use. Any proposed marketing use requires a separate written agreement identifying the approved extract, purpose, platforms and duration. Where scripts, corporate information or third-party materials appear in a recording, permission must also be obtained from the appropriate rights holder before public use.
5. Professional conduct and clothing:
Clients must remain fully dressed in ordinary outer clothing throughout all online and in-person sessions. Character costumes, make-up and styling are welcome, provided the client remains fully clothed.
Nudity, partial nudity, intentional exposure or attendance wearing only underwear or lingerie will not be accepted, regardless of whether the client considers it relevant to the character, performance or creative material.
If this requirement is breached, the session and any recording will be paused immediately. The client will be asked to dress appropriately before continuing. If the client does not comply immediately, or the behaviour is repeated, the session will be ended and the booking fee will remain non-refundable.
6. Cancellations
For services that do not require advance preparation, you may cancel your booking more than 24 hours before the scheduled start time for a full refund. Cancellations made within 24 hours are non-refundable.
Preparation-dependent sessions: If you cancel before advance preparation has begun, you will receive a full refund. Once your materials have been submitted and advance preparation has begun, 30% of the booking fee will be retained to cover the script review, research and session curation already undertaken, and the remaining 70% will be refunded. Cancellations made within 24 hours of the scheduled session are non-refundable.
Short-notice bookings: Bookings made within 24 hours of the scheduled start time are non-refundable.
7. Rescheduling
You may reschedule your booking more than 24 hours before the scheduled start time using the reschedule link in your confirmation email.
Any replacement appointment must honour the minimum booking-notice period applicable to the service. The replacement may be earlier or later than the original appointment, provided the required notice period is maintained.
For preparation-dependent sessions, the applicable materials-submission deadline must also be honoured. Calendly may display appointments that do not provide sufficient preparation time; the appearance of a time slot does not override the service’s booking-notice or preparation requirements. An appointment that does not meet those requirements may only be selected with prior written approval from Shereen.
Rescheduling within 24 hours of the scheduled start time is unavailable for preparation-dependent sessions.
8. Late Arrivals
If you arrive late, your session will end at the scheduled time to respect other clients. Sessions cannot be extended due to late arrival.
9. Refunds
Refunds are not provided for completed sessions. If you have concerns about your experience, please contact me within 48 hours of your session.
10. No-Shows
If you do not attend your scheduled session and have not cancelled or rescheduled, the booking will be considered a no-show and is non-refundable.
11. Agent Partnership Bookings
Agent Partnership discounts are exclusively available to verified clients of partner agencies Creative Screen Management (CSM) and Leading Role Agency (LRA). Bookings made using discounted partnership rates by individuals who are not verified clients of these agencies will be immediately cancelled and are non-refundable. Verification of agency affiliation may be requested upon booking.
12. Provider Cancellations
In the rare event that I must cancel your session due to unforeseen circumstances, you will be offered:
The option to reschedule at a mutually convenient time, or a full refund if rescheduling is not possible.
13. Contact
If you need assistance, please email: connect@shereenwalker.com
By booking a session, you agree to this policy.